Questions for Us

What ages do you cater to?

We carry clothing and accessories from newborn up to age 6. Many of our toys and games are great for kids of any age!

What is your exchange policy?

We offer in-store credit or exchange on unworn and unused items with 30 days of purchase. For gifts, we can extend this time period to 30 days after the gift will be given.

If you a returning an online order, you are responsible for the cost of return shipping. Once the item is received, we will issue your store credit.

Sale items are final sale.

Do you still do consignment?

We unfortunately closed our consignment program in the summer of 2020. We have no plans to restart the program at this time.

Do you deliver?

Yes! We have local delivery for $5.00 within the Calgary city limits that goes out every Tuesday and Friday. Orders need to be in by noon day prior to make the cut-off for the day. We require confirmation that you are ready for the delivery to avoid any lost packages.

Can I send someone a gift?

Absolutely. When sending a gift, please include the phone number of the recipient so we can confirm delivery with them. If you'd like to include a note, we have a great selection of cards available and just leave your message in the notes at check out.

Where do you ship to?

We ship all across North America. We do not ship internationally. Our packages go out via Canada Post, and we will provide you with tracking information as soon as possible.

I have a gift certificate for Purr, can I use it there?

Yes, you can use your Purr gift certificate in-store only. Unfortunately, you cannot redeem it on our online store. Likewise, you can use your Purr Petite gift certificate in-store at any of our Purr locations, but not on their online store.

What are your Covid-19 policies?

Masks are required for all staff members and customers over the age of two. We always have disposable masks available at the door should you forget. We kindly ask that you use hand sanitizer while in the store, and limit your child's play with our items. If you are feeling unwell, please stick to the online shop. We are currently operating at a reduced capacity, so please be patient if the door is locked when you come to visit.