Questions for Us
What ages do you cater to?
We carry clothing and accessories from newborn up to age 6. Many of our toys and games are great for kids of any age!
What is your exchange policy?
We offer in-store credit or exchange on unworn and unused items with 30 days of purchase. For gifts, we can extend this time period to 30 days after the gift will be given.
If you a returning an online order, you are responsible for the cost of return shipping. Once the item is received, we will issue your store credit.
Sale items are final sale.
Do you still do consignment?
We unfortunately closed our consignment program in the summer of 2020. We have no plans to restart the program at this time.
Do you deliver?
We no longer offer local delivery. Online orders are available for in-store pick-up or will go out via Canada Post. Standard shipping rate is $18. Oversized or heavy shipments are $30.
Can I send someone a gift?
Absolutely. Just provide us with their address at checkout. If you'd like to include a note, we have a great selection of cards available and just leave your message in the notes at check out.
Where do you ship to?
We ship all across North America. We do not ship internationally. Our packages go out via Canada Post, and we will provide you with tracking information as soon as possible. Standard shipping time is 4-10 business days.
Do you have holiday shipping deadline?
We recommend having your online orders in by December 9th to guarantee delivery before December 24th. After that day, we cannot guarantee delivery before Christmas.
I have a gift certificate for Purr, can I use it there?
Yes, you can use your Purr gift certificate in-store only. Unfortunately, you cannot redeem it on our online store. Likewise, you can use your Purr Petite gift certificate in-store at any of our Purr locations, but not on their online store.
What are your Covid-19 policies?
Masks are optional but appreciated. We kindly ask that you use hand sanitizer while in the store, and limit your child's play with our items. If you are feeling unwell, please stick to the online shop. If you would feel more comfortable shopping in mask required environment, please send us an email at firstname.lastname@example.org and we can set up an appointment for you.
What is Boxing Day From Home?
We will be closed to the public on the 26th, but our sale runs online from 12:01am to 11:59 pm. All sale purchases are final sale, so if you are unsure about anything, we encourage you to come down before Christmas Eve to check it on.
Orders will be available for pick-up from 12-4pm on the 26th, and then during regular store hours when we re-open on the 27th.